399ok Terms & Conditions — Your Rights & Responsibilities

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 399ok ("399ok", "the Platform", "we", "us", "our") governing your access to and use of the 399ok website located at 399ok.io and all related services, including cricket sports betting, live casino games, slot games, crash games, payment processing, and customer support (collectively, the "Services").

By registering a 399ok account, accessing the 399ok Login page, making a deposit, placing a bet, or otherwise using any part of the 399ok platform, you confirm that you have read these Terms in their entirety and that you agree to be legally bound by them. If you do not agree with any provision of these Terms, you must immediately cease using the 399ok platform and close your account if one has already been created.

399ok reserves the right to update, amend, or replace these Terms at any time. Any material changes will be communicated to registered players. Continued use of the 399ok platform following notification of an amendment constitutes acceptance of the updated Terms. It is your responsibility to review these Terms regularly to remain informed of any changes.

2. Eligibility

Access to and use of the 399ok platform is subject to strict eligibility requirements. By registering a 399ok account, you represent and warrant that all of the following conditions are met:

• You are at least 21 years of age. Access to 399ok is strictly prohibited for any person under the age of 21. This is a firm, non-negotiable requirement with no exceptions.
• You are legally permitted to engage in online betting and casino gaming in your country or jurisdiction of residence.
• You are acting on your own behalf and not on behalf of a third party.
• You are not a resident of, or located in, a jurisdiction where online gambling is prohibited by applicable law.
• You are not an employee, officer, director, consultant, or contractor of 399ok or any entity that provides services to 399ok, and you are not a close family member of any such person.
• You have not previously been self-excluded from 399ok or had your account suspended or closed by 399ok for a breach of these Terms.

399ok reserves the right to request documentary proof of age and identity from any player at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and withholding of pending withdrawals until verification is complete.

3. Account Registration

To access the full range of 399ok Services, you must register a player account via the 399ok Login registration process. Each player is permitted to hold only one (1) registered account. The creation of duplicate, multiple, or shared accounts is strictly prohibited and will result in account closure and forfeiture of any associated balances.

3.1 Registration Requirements

When registering your 399ok account, you agree to provide accurate, complete, and truthful information including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number. You must keep this information current and update it promptly if any details change.

3.2 Identity Verification (KYC)

399ok operates a Know Your Customer ("KYC") verification process in accordance with standard platform security practices. You may be required to submit identity verification documents at any point, including but not limited to:

• A government-issued photo identification document (National ID Card, Passport, or Driving Licence)
• Proof of residential address (utility bill, bank statement, or official government correspondence dated within the last three months)
• Proof of payment method ownership (screenshot or confirmation of the bKash, Nagad, or Rocket account registered in your name)

Withdrawals may be held pending successful KYC verification. 399ok will not process withdrawal requests to payment accounts that do not match the registered account holder name.

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality of your 399ok Login credentials, including your username and password. You must not share your account credentials with any third party. Any activity carried out using your account credentials will be treated as having been carried out by you personally, and you will be held responsible for such activity.

4. Account Security

399ok implements industry-standard 256-bit SSL encryption across all 399ok Login sessions and financial transactions to protect your data and funds. You are required to take reasonable steps to protect your own account security, including:

• Choosing a strong, unique password that is not used on any other platform or service
• Enabling two-step verification where available on your 399ok account
• Logging out of your account after each session, particularly on shared or public devices
• Immediately notifying 399ok support if you suspect unauthorised access to your account

399ok will never contact you by email, SMS, or live chat to request your password. Any communication claiming to be from 399ok and asking for your password should be treated as fraudulent and reported to our support team immediately.

5. Deposits & Payments

399ok accepts deposits via the following payment methods available to Bangladeshi players: bKash, Nagad, Rocket, and Upay. All deposits are processed in Bangladeshi Taka (৳). The minimum single deposit amount is ৳500. Specific maximum deposit limits may apply and will be displayed at the time of transaction.

5.1 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 399ok wallet within seconds of confirmation. 399ok does not charge any fees on deposits made through supported payment methods. Any fees charged by your mobile wallet provider are the responsibility of the player and are outside the control of 399ok.

5.2 Payment Method Ownership

All deposits must be made using a payment account registered in your own name. You are strictly prohibited from depositing funds using a payment account belonging to another person. Third-party deposits will be reversed, associated accounts may be suspended, and outstanding balances may be withheld pending investigation.

5.3 Currency

All transactions on the 399ok platform are denominated in Bangladeshi Taka (৳ / BDT). Amounts displayed on the platform, including wallet balances, bet stakes, winnings, and bonus values, are expressed in BDT using Western Arabic numerals (1, 2, 3 — not Bengali script numerals).

6. Withdrawals

Withdrawal requests submitted by verified 399ok account holders are typically processed within one (1) to four (4) hours during normal Bangladesh Standard Time (BST, UTC+6) operating hours. Withdrawal requests submitted outside of these hours may experience processing times of up to 24 hours.

6.1 Withdrawal Conditions

The following conditions must be met before a withdrawal request can be processed:

• Your account must have completed KYC verification
• The withdrawal amount must not be less than the platform's stated minimum withdrawal threshold
• Any active bonus wagering requirements attached to your account balance must have been fully met prior to withdrawal
• The destination payment account must match the name of the registered 399ok account holder
• Your account must not be under any active security review or compliance investigation

6.2 Withdrawal Method

Withdrawals are processed to the same mobile wallet account used to make the most recent qualifying deposit, wherever technically possible. 399ok reserves the right to request additional verification before processing any withdrawal that it deems unusual or potentially fraudulent in nature.

6.3 Withdrawal Limits

Minimum and maximum single-transaction withdrawal limits apply and are displayed in the withdrawal section of your account dashboard. 399ok reserves the right to adjust these limits at its discretion, with reasonable notice provided to affected players.

7. Bonuses & Promotions

399ok offers bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, BPL season cashback offers, Eid reload promotions, and T20 World Cup special markets. All bonuses are subject to the specific terms and conditions published alongside each individual offer at the time of activation.

7.1 General Bonus Terms

• Bonuses are credited to your 399ok account in BDT and are subject to wagering requirements unless otherwise stated
• Wagering requirements specify the number of times a bonus amount must be staked before any resulting winnings can be withdrawn
• 399ok does not allow bonus stacking unless a promotion explicitly permits it
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met
• 399ok reserves the right to withdraw or amend a bonus at any time if it determines that the offer was claimed in error, as a result of a technical fault, or in violation of these Terms

7.2 Bonus Abuse

Any attempt to exploit, abuse, or circumvent bonus terms — including but not limited to collusion, arbitrage betting, use of automated software, or creating multiple accounts to claim multiple bonuses — will result in immediate cancellation of all bonuses, forfeiture of associated winnings, and suspension or permanent closure of the account.

8. Betting Rules

All sports betting activity on 399ok, including cricket sportsbook markets covering BPL, IPL, T20 World Cup, and ICC events, is governed by the following general betting rules in addition to any sport-specific rules published on the platform.

8.1 Bet Placement

A bet is considered confirmed and binding once you have received an on-screen confirmation and the stake has been deducted from your 399ok wallet balance. Bets cannot be cancelled, amended, or reversed once confirmed, except where a clear platform error has occurred.

8.2 Odds & Market Suspension

Odds displayed on 399ok are subject to change at any time prior to bet confirmation. 399ok reserves the right to suspend any betting market at its sole discretion — for example, during breaks in live play, in response to significant market movements, or pending confirmation of match results.

8.3 Match Cancellation & Void Bets

In the event that a match, fixture, or event is abandoned, cancelled, or postponed and not completed within 48 hours of the original scheduled start time, all bets on that event will be voided and stakes returned to the player's 399ok wallet. Specific void rules for individual markets are detailed in the sport-specific rules section of the platform.

8.4 Maximum Payout Limits

Maximum single-bet payout limits apply across all 399ok sportsbook markets. These limits are displayed at the time of bet placement. 399ok reserves the right to limit the maximum stake accepted on any individual betting market, particularly during live in-play events.

9. Casino Games

The 399ok Casino lobby features live dealer tables, slot games, and crash games provided by third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. All games offered on the 399ok platform use certified Random Number Generator (RNG) technology or are operated by live dealer studios under the governance of their respective providers.

9.1 Game Availability

399ok reserves the right to add, modify, or remove any game from the casino lobby at any time without prior notice. Game availability may vary by jurisdiction. Temporary unavailability of games due to scheduled maintenance or technical issues does not entitle players to any compensation.

9.2 Malfunctions

In the event of a game malfunction, network error, or software fault during a casino session, the round in question will be declared void. Any winnings generated from a malfunction will not be honoured. Stakes will be returned to the player's 399ok wallet where technically possible. Malfunction voids all pays and plays.

9.3 Responsible Game Play

Players are encouraged to set session time limits and deposit limits before engaging with casino games, particularly games with a high pace of play such as live roulette, crash games, and video slots. These tools are accessible from your 399ok account settings immediately after completing 399ok Login.

10. Prohibited Conduct

The following activities are strictly prohibited on the 399ok platform and will result in immediate account suspension, permanent closure, forfeiture of balances, and where applicable, referral to relevant authorities:

• Registering more than one account on the 399ok platform
• Providing false, misleading, or fraudulent information during registration or KYC verification
• Using a payment account that does not belong to you
• Engaging in match-fixing, collusion, or any form of corrupt betting activity
• Using automated software, bots, artificial intelligence tools, or scripts to place bets or interact with the platform
• Exploiting bugs, technical errors, or pricing errors to generate artificially certain or risk-free profits
• Engaging in systematic arbitrage betting using 399ok promotions or enhanced odds
• Attempting to launder funds or use 399ok for any purpose connected with financial crime
• Sharing your account credentials with or otherwise allowing a third party to use your 399ok account
• Using a VPN, proxy, or other technical means to circumvent geographic restrictions or verification processes

11. Responsible Gaming

399ok is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment and that players should gamble only with funds they can afford to lose. 399ok provides a comprehensive suite of responsible gaming tools available to all registered players.

11.1 Available Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period.
• Session Time Reminders: Set reminders that notify you after a defined period of continuous gaming activity.
• Reality Checks: Receive periodic on-screen notifications displaying the total time spent in your current session and net win/loss for that session.
• Cooling-Off Periods: Temporarily suspend your account for a period of your choosing (24 hours, 7 days, 30 days, or a custom period). During a cooling-off period, 399ok Login access is disabled.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 399ok platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six months.

11.2 Seeking Help

If you believe that your gambling behaviour is causing harm to yourself or others, we strongly encourage you to activate self-exclusion immediately via your account settings or by contacting our 24/7 live chat support team. 399ok will never attempt to persuade a player who has requested self-exclusion to remain active on the platform.

12. Suspension & Account Closure

399ok reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Suspected fraudulent activity, money laundering, or match-fixing
• Failure to complete KYC verification within a reasonable timeframe
• Provision of false or misleading registration information
• At the player's own request (voluntary closure or self-exclusion)
• Inactivity — accounts with no login activity for a period exceeding twelve (12) consecutive months may be classified as dormant and subject to an administrative maintenance fee, as detailed in the platform's dormant account policy

Upon account closure for a breach of Terms, 399ok reserves the right to withhold any remaining wallet balance pending investigation. Where no breach is found, remaining balances will be returned to the player's verified payment method within a reasonable timeframe.

13. Intellectual Property

All content on the 399ok platform — including but not limited to the 399ok brand name and logo, website design, graphics, text, betting markets, game interfaces, and software — is the intellectual property of 399ok or its respective licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 399ok platform for personal, non-commercial purposes only.

You are strictly prohibited from copying, reproducing, distributing, modifying, creating derivative works from, or commercially exploiting any content on the 399ok platform without the prior written consent of 399ok. Unauthorised use of 399ok intellectual property will be pursued through all available legal remedies.

14. Limitation of Liability

To the maximum extent permitted by applicable law, 399ok and its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the 399ok platform, including but not limited to:

• Loss of funds resulting from your own betting or gaming decisions
• Technical failures, service interruptions, or connectivity issues outside the reasonable control of 399ok
• Errors or delays in third-party payment processing
• Unauthorised access to your account resulting from your failure to maintain adequate account security
• Any decision made by 399ok in the exercise of its rights under these Terms, including account suspension or bet voiding

Nothing in these Terms shall limit or exclude 399ok's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by 399ok's negligence.

15. Privacy & Data Protection

399ok collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering a 399ok account and using the platform, you consent to the collection, use, and processing of your personal data as described in the Privacy Policy. You can access the full Privacy Policy at any time via the footer of the 399ok website.

399ok does not sell, rent, or share your personal data with third parties for their own marketing purposes. Data shared with payment processors (bKash, Nagad, Rocket, Upay) and game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) is limited to the minimum necessary for the provision of services and is subject to those parties' own data protection obligations.

16. Amendments to These Terms

399ok reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, registered players will be notified via email or an in-platform notification at the time of their next 399ok Login session. The updated Terms will be published on this page with a revised effective date.

Your continued use of the 399ok platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure by contacting our support team.

17. Governing Law & Dispute Resolution

These Terms and Conditions and any dispute arising from your use of the 399ok platform shall be governed by and construed in accordance with applicable law. 399ok aims to resolve all player disputes fairly and efficiently through its internal complaints process.

17.1 Complaints Process

If you have a complaint about any aspect of the 399ok service, you should first contact our 24/7 live chat support team. The support team will attempt to resolve your complaint promptly and fairly. If you are not satisfied with the outcome of the initial support response, you may escalate your complaint in writing to [email protected] with full details of the issue and any previous correspondence.

17.2 Escalation

399ok commits to acknowledging all written complaints within 48 hours and providing a final decision within 14 business days of receiving all relevant information. Where a complaint relates to a specific bet settlement or account balance, the relevant transaction records held by 399ok's systems shall be considered the authoritative record in the absence of evidence to the contrary.

18. Contact Information

If you have any questions about these Terms and Conditions, wish to make a complaint, or need assistance with your 399ok account, please contact us using the details below:

• Live Chat: Available 24/7 via the support widget on 399ok.io — average response time under 90 seconds
• Email: [email protected] (plain text — not a clickable link)
• Operating Hours: Bangladesh Standard Time (BST, UTC+6) — 24 hours a day, 7 days a week

399ok's support team is staffed by agents with knowledge of the Bangladesh market, local payment methods, and the full range of cricket and casino products available on the platform.